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Troubleshooting

How to Find Your Clock’s Identifier

The Clock Identifier is a unique set of letters that starts with a "C" and is used for troubleshooting and support. This guide will walk you through the steps to locate it directly on your clock, in the Idem app, or on the product packaging. If you p

How to Reset the Idem Clock

Resetting the Idem Clock restores factory settings. This is useful when transferring the clock to a new user. However, resetting will erase all data. ⚠ Do not reset to fix technical issues. Instead:. That’s it! The clock will now return to its origin