How to Update the Idem AppUpdated 3 days ago

If a new feature isn't showing up in your Idem app, you likely need to update to the latest version. 
Follow these step-by-step instructions to get the latest update.

For iPhone (Apple)

Step 1: Find and open the App Store

• Look for the App Store icon on your home screen - it's a blue square with a white "A" 

• If it is not there you can search for it by swiping down and typing “App Store”

• Once you find it, tap once to open it

Step 2: Go to your account page

• Look at the top-right corner of your screen

• You'll see either your profile picture or a circle with your initials

• Tap on this once

Step 3: Find Idem in your app list

• Scroll down with your finger until you see a section that says "Available Updates" or "Update"

• Look through the list for Idem or use the search function

• If you see Idem listed here, there's an update ready for you

Step 4: Update Idem

• Next to the Idem app, you'll see a blue button that says Update

• Tap this button once

• The button will change to show a circle that fills up as the update downloads

• Wait until it says "Open" - this means the update is complete (this usually takes 1-3 minutes depending on your internet speed)

Step 5: Open Idem

• Find the Idem app on your home screen and tap it to open

• The new feature should now be available

If Idem doesn't appear in your update list:

This means your app is already up to date. Try these steps:

• Close the Idem app completely (swipe up from the bottom and swipe the Idem card away)

• Open Idem again

• If the feature still doesn't appear, contact our support team

Note for older iPhones: Some iPhone screens may look slightly different, but the basic steps are the same. Your profile picture or account icon is always in the top-right corner of the App Store.

For Android

Android phones can look different depending on your device manufacturer (Samsung, Google Pixel, etc.), but these steps work for all of them.

Step 1: Find and open the Google Play Store

• Look for the Play Store icon on your home screen - it's a colorful triangle (blue, yellow, red, and green)

• It might also be in your app drawer (the collection of all your apps)

• Tap on it once to open it

Step 2: Go to your account page

• Look at the top-right corner of your screen

• You'll see either your profile picture or a circle with your initial

• Tap on this once

Step 3: Open your app management page

• You'll see a menu appear

• Look for an option that says "Manage apps & device" (on newer versions) or "My apps & games" (on older versions)

• Tap on this option

Step 4: Check for Idem updates

• At the top of the screen, you should see a section that says "Updates available" with a number

• Tap on "Updates available" or look for a tab that says "Updates"

• Scroll through the list to find Idem

Step 5: Update Idem

• Next to the Idem app, tap the green or blue Update button

• The button will change to show "Downloading" and then "Installing"

• Wait until you see "Installed" or the button disappears (this usually takes 1-3 minutes depending on your internet speed)

Step 6: Open Idem

• Press the back arrow or home button to leave the Play Store

• Find the Idem app on your home screen and tap it to open

• The new feature should now be available

If Idem doesn't appear in your update list:

This means your app is already up to date. Try these steps:

• Close the Idem app completely (tap the square or recent apps button, then swipe Idem away)

• Open Idem again

• If the feature still doesn't appear, contact our support team

Note for Samsung users: Your Play Store might be in a folder called "Google" on your home screen.

Helpful Tips

Make sure you're connected to Wi-Fi:

• Updates download much faster on Wi-Fi than on your mobile data

• Go to Settings and make sure Wi-Fi is turned on and connected

Check your storage space:

• If your phone is nearly full, the update might not download

• Go to Settings > Storage to see if you have space (you need at least 500 MB free)

• If needed, delete old photos or apps you don't use anymore

Try restarting your phone:

• Sometimes a simple restart fixes update problems

• Press and hold the power button, then tap "Restart" or "Power off"

• Wait 30 seconds and turn it back on

Still need help?

• Take a screenshot of what you're seeing and send it to our support team

• Call or email us - we're happy to walk you through it step by step

Prevent This in the Future: Turn On Automatic Updates

So you never miss a new feature again, you can have Idem update automatically in the background.

For iPhone:

1. Open Settings (the gray gear icon)

2. Scroll down and tap App Store

3. Find "App Updates" and tap the switch next to it so it turns green

4. Idem will now update automatically whenever you're connected to Wi-Fi

For Android:

1. Open the Google Play Store

2. Tap your profile picture in the top-right

3. Tap Settings

4. Tap Network preferences (or just look for "Auto-update apps")

5. Tap Auto-update apps

6. Select "Over Wi-Fi only" (recommended) or "Over any network"

7. Tap Done

8. Idem will now update automatically when you're connected to Wi-Fi

Need more help? Contact our support team at [email protected] - we're here to help!