When you sign up for your first subscription with us, that becomes your billing day. Think of it like a calendar reminder -  all your subscription payments will happen on that same date every month (or every year). Here's an example: Let's say you si

<h2 id="everything-happens-on-the-same-day">Everything Happens on the Same Day</h2><p>When you sign up for your first subscription with us, that becomes your billing day. Think of it like a calendar reminder -&#xA0; all your subscription payments will happen on that same date every month (or every year).</p><p><strong>Here&apos;s an example:</strong> Let&apos;s say you signed up for your first subscription on March 5th. From now on, March 5th is your billing day! If you add more subscriptions later, they&apos;ll all charge you on the 5th of each month too, not on the day you added them.</p><h2 id="monthly-or-yearly---pick-one-for-everything">Monthly or Yearly - Pick One for Everything</h2><p>All your subscriptions need to be the same type. You can either:</p><ul><li>Pay monthly for all of them, OR</li><li>Pay yearly for all of them</li></ul><p>You can&apos;t mix and match. It&apos;s like choosing between getting an allowance every week or once a month - you have to pick one way for everything.</p><h2 id="what-happens-when-you-add-a-new-subscription">What Happens When You Add a New Subscription?</h2><p>When you add a new subscription in the middle of your billing period, you pay a smaller amount right away. This is called a &quot;pro-rated&quot; charge.</p><p><strong>Here&apos;s how it works:</strong> Imagine your billing day is the 1st of every month, but you add a new subscription on the 15th. You&apos;ve already used up half the month! So instead of paying for the whole month, you only pay for the remaining days until your next billing day (about 15 days in this case). Then starting next month, you&apos;ll pay the full amount along with all your other subscriptions.</p><p><strong>Think of it like this:</strong> If you join a lunch program halfway through the month, you wouldn&apos;t pay for the whole month - you&apos;d only pay for the lunches you&apos;re actually going to get!</p>

How Your Subscriptions Work

The price of our subscriptions depends on where you live. Different countries have different prices. To see the exact price for your country:Visit our pricing page at idem.care/pages/subscriptions. On this page, you'll be able to see:. Prices vary fr

<h2 id="isPasted">Pricing Varies by Country</h2><p>The price of our subscriptions depends on where you live. Different countries have different prices.</p><p><strong>To see the exact price for your country:</strong>Visit our pricing page at <a href="https://idem.care/pages/subscriptions">idem.care/pages/subscriptions</a></p><p>On this page, you&apos;ll be able to see:</p><ul><li>All available subscription plans</li><li>The price in your local currency</li><li>What&apos;s included in each plan</li></ul><h2 id="why-do-prices-differ">Why Do Prices Differ?</h2><p>Prices vary from country to country because of things like local taxes, currency exchange rates, and the cost of doing business in different places. We work hard to keep our pricing fair for everyone around the world.</p>

What Does a Subscription Cost?

You can unsubscribe at any time in the Idem mobile app. Here are the steps to cancel a subscription:. Note that this action cancels the renewal of the subscription. Your subscription will remain active until the end of your payment period. No refund

<p id="isPasted">You can unsubscribe at any time in the Idem mobile app.</p><p>Here are the steps to cancel a subscription:</p><ol><li>Open the Idem app on your phone</li><li>Tap the settings icon in the top right corner</li><li>Select Subscription</li><li>Tap to Cancel subscription</li><li>Confirm the cancellation</li></ol><p>Note that this action cancels the renewal of the subscription. Your subscription will remain active until the end of your payment period. No refund will be issued.</p>

How Do I Cancel my Subscription?

Only the main user can add a subscription.

<p id="isPasted">Only the main user can add a subscription.</p><ol><li><strong>Open Home Settings.&#xA0;</strong>Tap the Settings icon (&#x2699;&#xFE0F;) in the top right.</li><li>Tap&#xA0;<strong>Subscription</strong>.</li><li>Tap<strong>&#xA0;Information</strong>, then&#xA0;<strong>Add a subscription</strong>.</li><li><strong>Choose what you want to add</strong><br>Select the services you want.</li><li><strong>Choose your subscription type.&#xA0;</strong>Pick Monthly or Annual (annual saves the equivalent of one month).</li><li><strong>Enter your payment details</strong><br>Add your payment information and confirm.</li><li><strong>You&#x2019;re all set.&#xA0;</strong>Your subscription will be active right away (and you can manage or cancel it anytime from the app).</li></ol>

How   to   add   a   subscription   in   the   Idem   app

We're introducing a new feature for Idem Premium subscribers: access to unread messages. If a message isn't viewed during its initial 15-minute display on the clock, it will now be saved in an inbox for up to 12 hours.  To view unread messages, your

<div>We&apos;re introducing a new feature for Idem Premium subscribers: <strong>access to unread messages.</strong></div><div> </div><div>If a message isn&apos;t viewed during its initial 15-minute display on the clock, it will now be saved in an inbox for up to 12 hours. </div><div> </div><div>To view unread messages, your loved one can simply tap the message box that appears<strong> in the bottom right corner of the screen</strong>. Tapping this box will open any messages that haven&apos;t been read.</div><div><br></div><div><strong>Not yet subscribed to Idem Premium?</strong></div><div>Learn more about Premium features and how to subscribe: <a href="https://idem.care/pages/subscriptions" target="_blank">https://idem.care/pages/subscriptions</a></div>

Missed messages - a premium feature

Idem

Subscriptions

Changing the time on your Idem Clock

Automatically dimming the clock's screen at night

Battery Life of the Idem Clock

Add multiple clocks to my account

How to Set Up the Idem Smart Clock

How to Invite Another User in the Idem Companion App

How to activate notifications

How to Set Up the Idem Connected Pill Dispenser

Setting up a product

How to Send a Reminder

How to Schedule an Event on the Idem Clock

How to Send a Message to the Idem Clock

How to Send a Note to the Idem Clock

How many communications can be displayed at the same time?

Types of communication

Understanding how communications are displayed on the clock

Connecting to Wi-Fi

Connecting to Data

Idem's Data Plan

Can the clock connect to a Wi-Fi network that requires opening a browser window?

Connecting the clock to the internet (Data or Wi-Fi)

Getting Started

What’s your return policy?

How do I track my order?

Is the clock covered by a warranty?

Shipping, Returns and Exchanges

Supported languages on the Idem Smart Clock

Is this a talking dementia clock?

Synchronizing two clocks from one app

What happens if the clock is offline?

Is there a protective film on the screen?

What are the buttons on the left side of the Idem Clock for?

Setting up alarms

About the Idem Smart Clock

What is the Idem Companion App?

Supported Languages in the Idem Companion App

User Roles and Permissions in the Idem Companion App

Red and green dots in the Idem Smart Clock app

In Which Countries Is the Mobile App Available?

About the Idem Companion App

I don’t have an Idem clock. Can I use the pill dispenser?

Can multiple users manage the pill dispenser?

Does the pill dispenser need to be connected to the Internet?

How long does the pill dispenser battery last?

How do I clean the pill dispenser?

Is it easy to take the pills using the pill dispenser?

Do I need a subscription to use the pill dispenser?

Can I connect multiple pill dispenser to a clock?

About the Connected Pill Dispenser

Can my loved one initiate a call from the clock?

Can we make a group call?

Can I choose or change the call ringtone on the Idem Clock?

Can my loved one accidentally hang up?

Do video calls require to buy a new clock?

Do I need a subscription to make video calls?

What happens if my loved one is not in front of the clock and misses a call?

Is Video Calling safe and private?

About Video Calls

About Idem Products

How to Find Your Clock’s Identifier

How to Reset the Idem Clock

The clock won't turn on, I only see a green battery sign. What should I do?

What to Do if Your Idem Clock QR Code Is Invalid or Expired?

How to Update the Idem App

My clock doesn't charge, I can't turn it on, the screen is black

My clock has been offline regularly - what to do?

Troubleshooting