Please explore this page for our return policy: https://idem.care/pages/delivery-returns

<p>Please explore this page for our return policy:&#xA0;<a data-fr-linked="true" href="https://idem.care/pages/delivery-returns" id="isPasted">https://idem.care/pages/delivery-returns</a></p>

What’s your return policy?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

<p>Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.</p><p>Tracking information may not be immediately available after your order is placed. It can take up to <strong>[X days]</strong> for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.</p><p><strong>[X days]&#xA0;</strong>after placing your order, you can click the tracking number link in the email or track your order on our website here [<strong>link to Order Management: Track Order</strong>].</p>

How do I track my order?

Our  clock is covered by a one-year limited hardware warranty, which protects against defects in materials and workmanship under normal use. This warranty does not cover accidental damage, including drops, water exposure, or other misuse. If your clo

<div>Our  clock is covered by a one-year limited hardware warranty, which protects against defects in materials and workmanship under normal use. This warranty does not cover accidental damage, including drops, water exposure, or other misuse. If your clock experiences issues under normal use within the first year, we&#x2019;ll be happy to replace it.</div><div><br></div><div>Please write an e-mail to <a href="mailto:info@idem.care" target="_blank">info@idem.care</a> with: </div><div>- A way to locate your order in our system: order #, e-mail or name that was used to make the purchase</div><div>- A description of the issue</div><div>- A photo or video (if applicable)</div>

Is the clock covered by a warranty?

Idem

Shipping, Returns and Exchanges

Changing the time on your Idem Clock

Automatically dimming the clock's screen at night

Battery Life of the Idem Clock

Add multiple clocks to my account

How to Set Up the Idem Smart Clock

How to Invite Another User in the Idem Companion App

How to activate notifications

How to Set Up the Idem Connected Pill Dispenser

Setting up a product

How to Send a Reminder

How to Schedule an Event on the Idem Clock

How to Send a Message to the Idem Clock

How to Send a Note to the Idem Clock

How many communications can be displayed at the same time?

Types of communication

Understanding how communications are displayed on the clock

Connecting to Wi-Fi

Connecting to Data

Idem's Data Plan

Can the clock connect to a Wi-Fi network that requires opening a browser window?

Connecting the clock to the internet (Data or Wi-Fi)

Getting Started

Supported languages on the Idem Smart Clock

Is this a talking dementia clock?

Synchronizing two clocks from one app

What happens if the clock is offline?

Is there a protective film on the screen?

What are the buttons on the left side of the Idem Clock for?

Setting up alarms

About the Idem Smart Clock

What is the Idem Companion App?

Supported Languages in the Idem Companion App

User Roles and Permissions in the Idem Companion App

Red and green dots in the Idem Smart Clock app

In Which Countries Is the Mobile App Available?

About the Idem Companion App

I don’t have an Idem clock. Can I use the pill dispenser?

Can multiple users manage the pill dispenser?

Does the pill dispenser need to be connected to the Internet?

How long does the pill dispenser battery last?

How do I clean the pill dispenser?

Is it easy to take the pills using the pill dispenser?

Do I need a subscription to use the pill dispenser?

Can I connect multiple pill dispenser to a clock?

About the Connected Pill Dispenser

Can my loved one initiate a call from the clock?

Can we make a group call?

Can I choose or change the call ringtone on the Idem Clock?

Can my loved one accidentally hang up?

Do video calls require to buy a new clock?

Do I need a subscription to make video calls?

What happens if my loved one is not in front of the clock and misses a call?

Is Video Calling safe and private?

About Video Calls

About Idem Products

How to Find Your Clock’s Identifier

How to Reset the Idem Clock

The clock won't turn on, I only see a green battery sign. What should I do?

What to Do if Your Idem Clock QR Code Is Invalid or Expired?

How to Update the Idem App

My clock doesn't charge, I can't turn it on, the screen is black

My clock has been offline regularly - what to do?

Troubleshooting

How Your Subscriptions Work

What Does a Subscription Cost?

How Do I Cancel my Subscription?

How   to   add   a   subscription   in   the   Idem   app

Missed messages - a premium feature

Subscriptions