Idem's Data PlanUpdated 2 months ago

The Idem Smart Clock offers a mobile data plan to ensure continuous connectivity, especially in environments without reliable Wi-Fi. Understanding how the membership is charged and the implications of discontinuing payments is crucial for uninterrupted service.

Membership Charges:

• Activation: If you opt for the mobile connection, you'll be prompted to provide your credit card information to subscribe to our mobile service.
• Billing: The subscription fee will appear on your monthly credit card statements under the name "IDEM TECH."

Implications of Stopping Membership Payments:

• Service Interruption: If you discontinue payments, the clock will no longer receive communications 30 days after your last payment, rendering it offline.
• Display Continuation: The clock will continue to display all communications scheduled for the next 10 days after going offline.
• App Functionality: You won't be able to monitor the status of your communications in the mobile app once the clock is offline.

Additional Tips:

• To avoid service interruptions, ensure your payment information is up-to-date in the Idem companion app.
• If you anticipate a change in your payment method or need to pause the service, contact our customer support team for assistance.